20 Field Service Statistics You Need To Know

  • 42% of FSOs have already deployed Internet of Things (IoT) into their business as of 2018. 31% of FSOs are set to deploy IoT in the next 2 years. (Mordor Intelligence)
  • There are more than 34 million smart homes in the U.S. today. Growing at 15% YoY (Workwave)
  • There will be 50 billion internet-connected devices by 2020. (HSO)
  • Best-in-class FSOs that utilize data analytics reported an increase in SLA performance by 44%, increase in customer retention by 42%, and an increase in service profits by 18%. (Hitachi Solutions)
  • 80% of FSOs say mobile field service is required to improve efficiency and speed of personnel, 44% say it is needed due to competitive pressures, and 41% say it is required because of the increasing volume of service requests. (HSO)
  • Nearly 50% of FSOs identify automation as the greatest contributor to revenue growth. (SelectHub)
  • There is now an estimated 20 million field technicians operating worldwide. (Mordor Intelligence)
  • 45% of field technicians report that current tools are not fast enough and 38% say they can’t access all the needed information. (fieldpoint)
  • Over 62% of field service leaders adopt some level of BYOD in their organization. (HSO)
  • 49% of a company’s workforce uses a smartphone or handheld device as the primary tools for communication. (HSO)
  • 58% of field service professionals report that their top pressure is competition in service and product. (HSO)
  • 80% of technical experts in the field service industry believe that AI enhances workforce skills and efficiency. (HSO)
  • Only 15% believe AI takes over human jobs. (HSO)
  • 86% of field service leaders are more likely to collaborate with stakeholders through mobile. (SelectHub)
  • $83K to $116K is the annual salary range for a Field Service Manager in the U.S. (Salary.com)
  • For Field Service Technician in the U.S., the annual salary range is $28K to $59K with a national average of $41K. (Glassdoor)
  • 50% of organizations consider technician’s soft skills training as either their 1st or 2nd priority. (TFE Times)
  • 77% of field service companies already use a contingent or freelance workforce. (Field Nation)
  • More than 83% of executives agree that the service department plays a strategic role in the overall business. (ReachOut)

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About TimeLinx
TimeLinx delivers innovative project & service management software as a complete solution that perfects the sell-track-manage-support-bill cycle that services organizations must have to delight their customers; TimeLinx brings the cycle together in a single application that offers less frustration, better project management, complete reporting, and improved profitability – all specially designed for Infor and Sage.