7 Quality Improvement Tools To Improve Workflow

Fred Wilson January 30, 2023

Improving your workflow can seem daunting, but it doesn’t have to be!

Utilizing quality improvement tools is an easy and effective way to streamline processes and improve efficiency.

In this post, we will explore seven quality improvement tools that you can use to take your workflow from mundane to magnificent.

Overview of Quality Improvement Tools for Workflow

Quality improvement tools are essential for businesses to achieve their goals and maintain high-performance standards.

They help identify problems, measure performance and create solutions that optimize workflow and increase efficiency. We have listed some of the best tools to help you get started with the quality improvement process.

Remember that quality improvement requires a lot of practice, trial and error campaigns, and improvisation for guaranteed optimal results. Therefore, don’t forget to maintain a record of your previous processes and improve as you see fit.

Read on…

List of Quality Improvement Tools

  1. Process Mapping
  2. Root Cause Analysis
  3. Failure Mode and Effects Analysis
  4. Design of Experiments
  5. Six Sigma
  6. Lean Manufacturing
  7. Total Quality Management

What is Process Mapping?

Process mapping is a quality improvement tool to help organizations better understand their workflow, identify weak points, and develop more efficient processes.

It involves creating a visual representation of the steps in a circle, with each step represented by a symbol. This makes it easier to comprehend the entire workflow and identify areas where improvements can be made.

Process mapping also enables an organization to improve communication between different departments and teams by clarifying how tasks are completed. As such, it is an essential tool for any organization that wishes to achieve greater efficiency and better quality outcomes.

Benefits of Process Mapping

Process mapping is an effective way of visualizing and understanding how processes work within a business. It provides many benefits, including:

  • Improved Clarity– Process mapping helps to document the exact sequence of steps involved in any process, making it much easier to understand. This improved clarity makes it easier for employees and management to identify problems or areas where improvements can be made.
  • Reduced Error Rates – Understanding the entire process clearly and having a visual representation of it reduces error rates dramatically as everyone is aware of what needs to be done at each stage.
  • Increased Efficiency– By analyzing each step of a process, businesses can spot redundancies or inefficiencies that may exist. This helps them identify ways to streamlinetheir operations, leading to increased efficiency and better resource utilization throughout the organization.
  • Improved Communication– Process maps provide great communication tools internally between employees and externally with customers or vendors. They make sure that everyone involved clearly understands what’s expected from them at all stages of the process, improving team collaboration and customer satisfaction levels.

What is Root Cause Analysis?

Root Cause Analysis (RCA) is a quality improvement tool used to identify the underlying cause of a problem or issue, which can then be used to develop strategies to address that problem.

RCA is a systematic approach used to find the root cause of an issue and prevent it from occurring again. It involves breaking down the problem into smaller components and determining how each component may have contributed to it.

This process helps organizations identify areas where improvements can be made, including processes, procedures, personnel, and other factors. By using RCA, organizations can identify potential solutions that may result in more efficient workflow and better performance.

Benefits of Root Cause Analysis

Some of the benefits that RCA provides include the following:

  • Identifying factors contributing to an issue– RCA can provide insights into what caused a particular event or outcome, ultimately leading to more effective solutions and preventive measures in the future.
  • Improving customer satisfaction– By identifying problems early on and making necessary changes, companies can better meet customer demands and ensure high satisfaction levels.
  • Increasing efficiency– Through RCA, organizations are equipped with knowledge about processes, which helps reduce time spent troubleshooting or resolving problems.
  • Reducing costs associated with errors/defects– By finding potential risks before they become issues, companies can limit losses due to production mistakes or unexpected expenditures related to rectifying defects.

What is Failure Mode and Effects Analysis?

Failure Mode and Effects Analysis (FMEA) is a quality improvement tool to identify potential workflow problems.

This tool is often used to prevent product or service failures by proactively addressing potential issues before they occur. FMEA focuses on identifying the causes of failure, their effects, and the likelihood of their occurrence.

This tool helps organizations understand and analyze the risks associated with workflow and processes. It allows for evaluating each step in a process to determine where improvements can be made. FMEA also helps organizations develop solutions for mitigating any identified risks or potential failures.

Benefits of Failure Mode and Effects Analysis

  • Proactive Identification of Problems:By identifying potential points of failure early on, FMEA allows corrective actions to be taken before any disruption occurs. This helps reduce costs associated with resolving the problem at a later stage.
  • Advanced Planning:In an increasingly competitive environment, it becomes increasingly essential for organizations to plan. FMEA makes advanced planning possible by providing valuable insight into all the components within a system and highlighting possible areas where risks might exist.
  • Quality Improvement:By systematically analyzing all elements in a system and identifying opportunities for improvement, FMEA can help organizations improve their products and processes to meet customer requirements better or exceed expectations.
  • Improved Communication: Since FMEA involves multiple stakeholders such as engineers, operational staff, etc., it encourages collaboration among different departments while creating shared understanding within an organization, further improving communication across teams.

What Does the Design of Experiments Signify?

Design of Experiments (DOE) is a robust quality improvement tool that can help organizations improve their processes and reach their desired outcomes.

It is an efficient way to identify the most effective changes to improve the quality of an organization’s operations. DOE involves conducting experiments and observing results, allowing organizations to quickly identify areas of improvement, develop solutions, and make adjustments as needed.

The process starts with selecting an experiment that will produce meaningful data. This includes determining which variables will be tested and how they will be measured.

Once this is done, the experiment can be conducted and analyzed, allowing for conclusions to be drawn about how different factors influence the outcome. From there, organizations can determine what changes should be implemented to optimize their process or product.

The Benefits of the Design of Experiments

  • Design of Experiments (DOE) is an organized approach to product and process design that can help identify relationships between input factors and their associated outputs.
  • Utilizing DOE helps reduce the amount of trial-and-error experimentation necessary for successful development, saving time and money.
  • By taking a structured approach to problem-solving, developing a series of experiments tailored explicitly towards answering research questions or determining an optimal solution is more accessible.
  • DOE enables rapid cycle testing and iteration so prototypes can be quickly adjusted as needed based on results from initial experiments.
  • Additionally, with DOE, it’s possible to pinpoint specific inputs or combinations most responsible for desired outcomes. This makes it quicker and easier to replicate results in future product iterations or similar processes.
  • Furthermore, using the appropriate analyses ensures reliable data quality when interpreting experiment results, leading to improved decision-making capabilities about how best to move forward with projects.

What is Six Sigma?

Six Sigma is a quality improvement tool that helps organizations identify and reduce product and process defects. Motorola developed it in 1986, and it has become widely used in many industries.

Six Sigma is a set of strategies, techniques, and tools used to improve product or service quality by reducing defects. It is based on the idea that if you measure an organization’s performance, you can identify areas for improvement. Six Sigma aims to produce nearly defect-free output with fewer resources and less time.

Six Sigma follows a five-step process called DMAIC (Define, Measure, Analyze, Improve, Control). The first step involves understanding customer requirements and defining the meeting process. The second step consists of measuring the current performance of the process.

Moving on, the third step involves data analysis collected to identify root causes of defects or opportunities for improvement.

In that order the fourth step involves implementing solutions to reduce defects or improve performance. And finally, the fifth step is controlling the process to remain consistent over time.

Benefits of Six Sigma

  • Six Sigma provides a common language that employees can use both within their job and between departments.
  • It brings a systematic approach to problem-solving that can help organizations identify issues, improve processes and reduce costs.
  • Six Sigma helps eliminate process variance, improving the consistency and quality of products or services.
  • The methodology encourages process improvement while maintaining customer satisfaction by emphasizing defect prevention over defect detection.
  • It also helps to ensure organizational objectives are met, creating higher customer loyalty and increased profitability.
  • In addition, it allows for greater efficiency by reducing the time expended on the rework and unnecessary man-hours spent in production corridors.

What is Lean Manufacturing?

Six Sigma is a quality improvement tool designed to help businesses reduce defects and increase efficiency in their processes. It is based on understanding and reducing variation in the production process while increasing customer satisfaction.

Six Sigma is an organized and systematic approach to problem-solving, which uses data-driven decisions to achieve desired outcomes and is focused on the customer’s perspective.

This process involves analyzing current processes, pinpointing areas of improvement, implementing solutions to these problems, monitoring progress, and making necessary changes until desired results are achieved.

The main goal of Six Sigma is to improve productivity and increase profitability through enhanced product quality. Ultimately, this process helps organizations reach their goals faster by reducing waste and driving efficiency in their operations.

Benefits of Lean Manufacturing

  • Reduced Costs: Lean manufacturing allows businesses to reduce their costs significantly by removing any non-value activities that can slow down production, resulting in a more efficient workflow with fewer resources required.
  • Improved Quality: By removing all unnecessary aspects of production, lean manufacturing gives companies better control over quality assurance.
  • Increased Customer Satisfaction: With higher-quality products being produced consistently, customers are more likely to be satisfied with the result and trust the brand they’re buying from.
  • Higher Productivity Levels: Streamlining processes helps employees work faster, leading to increased productivity.
  • Less Inventory Waste & Losses: Eliminating delays between processes helps reduce inventory waste and losses due to expired stocks or reduced demand for outmoded items, further helping cut costs while boosting profits simultaneously.

What is Total Quality Management?

Total Quality Management (TQM) is an organizational approach to process improvement that focuses on identifying, eliminating, and preventing quality issues.

It is an umbrella term for various tools and techniques that can be used to improve the efficiency and effectiveness of any organization. TQM emphasizes customer satisfaction, continuous improvement, and employee engagement to ensure that the organization’s processes meet or exceed customer expectations.

What are the Benefits of Total Quality Management?

  • Increased efficiency – By streamlining processes, organizations can reduce wastage and increase productivity. With fewer resources to produce more output, businesses can maximize their returns on investment.
  • Improved quality – By focusing on quality assurance methods and continuous improvement efforts, organizations can improve the accuracy and reliability of their products or services. This ensures customer satisfaction and loyalty while also boosting brand reputation among consumers.
  • Reduced costs – With increased efficiency comes reduced expenses in terms of materials, labor, and energy usage. Organizations that focus on reducing unnecessary costs will find themselves in a better financial position and be able to offer competitive prices for their products or services.
  • Improved teamwork – Implementing TQM requires collaboration between teams in different departments across an organization’s structure. Learning how to communicate effectively helps create trust within the workplace, leading to improved morale among staff members and increased job satisfaction overall.


Quality improvement tools are essential for maintaining efficient and effective workflow.

Organizations can streamline processes, reduce costs, and increase customer satisfaction by utilizing the right set of tools. While many quality improvement tools can help your organization reach its goals, the seven mentioned in this post provide a great starting point.

# # #

About TimeLinx
TimeLinx delivers innovative project & service management software as a complete solution that perfects the sell-track-manage-support-bill cycle that services organizations must have to delight their customers; TimeLinx brings the cycle together in a single application that offers less frustration, better project management, complete reporting, and improved profitability – all specially designed for Infor and Sage.