Written by: Chris Raddats, Severina Cartwright, Katharina Streater and Kris Oldland Is social media being woefully underused in our industry, or is it a saturated mass communication tool that lacks the nuance required for effective customer interactions that drive service excellence amongst field service companies? Kris Oldland, Editor-in-Chief, Field Service News writes… Social media has […]
Intro Correct management of your company’s processes is essential. Staying abreast of every update of every project ensures that your client service exceeds all expectations and that your staff can work to the best of their abilities. Planning projects used to be done using spreadsheets, but today, Project & Service Management (PSM) software is readily […]
The Infor CRM 8.5 Upgrade Includes – 8.5 will include a project backup of the current CRM. CRM model will be locked down – only CRM developers and bundles from CRM team can update. All changes made by partners or customers will be stored separately from the base CRM. Any changes or overrides to the […]
Most people take for granted all of the science, engineering and technology that underpins the infrastructure of our cities and towns. Modern roads, bridges, highways, dams, water ways and canals are designed with safety, efficiency and longevity in mind however that is not necessarily the case in rural and lesser developed parts of the world. […]
October 1, 2021 By Leonard Klie – Destination CRM Chief marketing officers (CMOs) are transitioning from last year’s focus on customer retention to now looking to new customer acquisition and growth as they navigate into a post-pandemic world, Gartner revealed in its latest Digital Marketing Hype Cycle report. As the COVID-19 pandemic led many marketers […]
June 1, 2021 By Paul Korzeniowski, Nowadays, competition is fiercer than ever before. Markets open and close quickly, and adversaries can come from around the corner or around the globe. Consequently, success or failure depends on how well and how quickly businesses can identify an underserved market, a niche that needs their services or products. […]
By Mark Engelberg, TimeLinx Software – Technology has advanced exponentially over the last few decades. 100 years ago, we were still using the horse as our main means of transport, something that had been done for thousands of years. Two or so decades after that, we had invented the combustion engine, and taken to the […]
Published in Field Service News – October 2021 One in five UK businesses rely on field service teams to deliver their services. We estimate that there are now more than 1.2 million field service businesses in the UK employing 6.7 million people. These trades are the backbone of the economy: plumbers, electrical engineers, construction businesses, […]
There’s a constant flow of financial data within any business. The data paints a picture that’s accurate but also invaluable. The trick is to use it in a way that makes sense and isn’t a time-consuming task in itself. Business intelligence provides this trick. It’s all about taking the data and making it work for […]
Sage, the market leader in cloud business management solutions, today announced the company has received a 2021 Tech Cares Award from TrustRadius. This second annual award celebrates companies that have gone above and beyond in the past year to provide strong Corporate Social Responsibility across the board. Click the link to read the entire story… […]
Competitive sail boat racing is a high stakes and very expensive endeavor. The cost of a competitive vessel can range between $8 million to $10 million, have crews of between 8-10 and reach speeds of up to 50 mph. A great deal of training and preparation goes in to every race but sometimes things just […]
Steve Hare, CEO of, Sage announced what he called a “tough decision” yesterday. He addressed staff and informed the market about an organizational restructuring within the product management and marketing functions at Sage. As part of that restructure, Sage will lose up to 820 roles across an organization that equates to more than 7% of […]
