Announcing patches for Sage CRM
Notice 20-B | June 23, 2020
This notice is sent as a benefit of your Sage Business Care plan and announces the availability of Sage CRM patches which address technology changes to the TLS protocol that will impact Sage CRM (either standalone or connected to other Sage software).
Note: If you are not the person who downloads and installs software updates for your company, please forward this notice to the correct person.
To ensure proper functionality it is essential that:
You refer to the documentation included within the software download.
If you are upgrading to a patch version of CRM, you must ensure the previous maintenance release is installed before installing the patch.
Important: If you use third-party products that integrate with your Sage product, check with the vendor of your third-party product to ensure their product is fully compatible with this release. If you integrate with other Sage products, check with your business partner or Sage to ensure that these components are compatible.
For any systems where TLS 1.0 / 1.1 has been deactivated, either manually or via software vendors, new product installs and integrations to CRM will not work.
Visit the Sage City Customer Resources page at www.SageCity.com/Resources for additional options, including links to Sage Knowledgebase, Sage City and Sage University, as well as Live Chat and Online Case submission.
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