Pact had relied on manual, paper-based methods to manage client relationships across an extensive range of programs, including supported housing, vocational assistance, respite care and carer support. Every client had a physical file that had to be located and filled in for every interaction which proved challenging when they moved between programs. Pact needed a solution that would improve the quality of customer service, enhance reporting accuracy and allow staff to record, track and manage all client activity in one centralized location. They selected Sage CRM and had instant benefits. Click the link to read the entire success story…
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TimeLinx delivers innovative project & service management software as a complete solution that perfects the sell-track-manage-support-bill cycle that services organizations must have to delight their customers; TimeLinx brings the cycle together in a single application that offers less frustration, better project management, complete reporting, and improved profitability – all specially designed for Infor and Sage.