At TimeLinx, we feel you are not just purchasing software to optimize your business operations, but investing in a partnership to help you better manage and increase productivity.
We built our business, our brand, on the concept of “customer satisfaction”. We know that satisfied customers are created when you anticipate their needs, provide solutions to them before they ask, and find new ways to exceed their expectations.
We are constantly improving our processes by providing the best resources available to get your issues resolved as quickly and as professionally as possible. Customer satisfaction is our primary goal. With that in mind, along with superior products we offer superior technical support offerings.
Annual Technical Support Program options
1. Standard Support:
- Maintenance and Support (“Software Assurance”) is an additional charge associated with the Licenses or annual Subscriptions of TimeLinx’ or any other vendor’s software provided by TimeLinx
- Limited to 3 unique support issues per month specifically for the product(s) specified on your Subscription, License, or Master Services Agreement. Unused issues do not accumulate.
- Email, Phone, and Web Support provided 8:00 am ET – 8:00 pm ET (excluding U.S. Holidays)
- Product Updates (bug fixes & enhancements) downloadable as they occur (installation services not included)
- Customer Login provided to our Support Website to enter/track support requests
- Access to the TimeLinx Knowledge Base with FAQs, Training Videos, and Help
2. Premium Support (recommended):
- Maintenance and Support (“Software Assurance”) is an additional charge associated with the Licenses or annual Subscriptions of TimeLinx’ or any other vendor’s software provided by TimeLinx
- Unlimited Email, Phone and Web Support provided 24/7/365 specifically for the product(s) specified on your Subscription, License, or Master Services Agreement
- Product Updates (bug fixes & enhancements) downloadable as they occur (installation services not included)
- Two (2) annual minor (“.n” version) TimeLinx product update installation services available on request
- Any major (“n.” version) TimeLinx product upgrade available at discounted service rates on request
- Any requested custom enhancements offered at discounted service rates
- Customer Login provided to our Support Website to enter/track support requests
- Access to the TimeLinx Knowledge Base with FAQs, Training Videos, and Help
For more information, please contact us.