Where in the World Are Outsourcers Going?

Many U.S. companies today use a blend of onshore, offshore, and nearshore contact centers to handle customer complaints, queries about orders, returns, payments, and other issues. It’s a process that has been going on for years, with mixed results. In light of the COVID-19 epidemic, data shows these trends are changing. Click the link to read the complete article…

https://www.destinationcrm.com/Articles/Editorial/Magazine-Features/Where-in-the-World-Are-Outsourcers-Going-139416.aspx

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About TimeLinx
TimeLinx delivers innovative project & service management software as a complete solution that perfects the sell-track-manage-support-bill cycle that services organizations must have to delight their customers; TimeLinx brings the cycle together in a single application that offers less frustration, better project management, complete reporting, and improved profitability – all specially designed for Infor and Sage.

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