Many U.S. companies today use a blend of onshore, offshore, and nearshore contact centers to handle customer complaints, queries about orders, returns, payments, and other issues. It’s a process that has been going on for years, with mixed results. In light of the COVID-19 epidemic, data shows these trends are changing. Click the link to read the complete article…
# # #
TimeLinx delivers innovative project & service management software as a complete solution that perfects the sell-track-manage-support-bill cycle that services organizations must have to delight their customers; TimeLinx brings the cycle together in a single application that offers less frustration, better project management, complete reporting, and improved profitability – all specially designed for Infor and Sage.