Written by David Rawling – Sage Blog As you prepare to expand your company to new shores, you’re bound to find countless sources of advice, all telling you the best possible tactics to make your business a success in a diverse or volatile economy. What usually gets swept under the carpet, however, is the common […]
SourceForge is the leading web service that offers software consumers a centralized online location to research and review business software. SourceForge has over 2.1 million registered users and TimeLinx Project and Service management is now featured on the site. Anyone that writes a review of TimeLinx is automatically eligible for a $50.00 Amazon gift card. […]
Modern cruise ships can carry up to 6,000 passengers, reach 1,300 feet in length and weigh up to 120,000 tons. The vessels include state of the art navigation equipment and every function is managed with precision however sometimes things just do not go as planned. Recently, two cruise ships collided at the port of Cozumel, […]
Published in The Future of Field Services – September 2021 The service workforce has been a fraught topic since years before the pandemic. Even back in 2018, service employee turnover was nearly 50%, meaning new training, aging employees, and job vacancies that sometimes remained unfilled for years. And COVID-19 has certainly not improved situations, with […]
Published in Future of Field Services – February 2022 Based largely on customer demands, service is becoming supremely sophisticated. As the bar raises, it is increasingly harder for organizations to differentiate. Your two-hour window is no longer sufficient, because your competitor has reduced the window to 30 minutes. Trying to sell predictive service? The […]
Published in Field Service News- February 2022 As we continue our serialization of this excellent white paper published by Care AR and IDC we explore how manufacturers and service organizations need to manage various priorities to ensure they can survive, thrive, and excel in a competitive environment where customer expectations continue to rise. Manufacturers and […]
If you were unable to attend Inforum Digital back in January, Infor is making the playback of each of the sessions available for a limited time. Take advantage of Infor’s ultimate customer event hear the experts share the latest information about the company, their products and the industry itself. Click the link to access the […]
Click to Watch the Short Video The local Sage teams and integration partners should have completed their integration testing today Tuesday 18th January 2022. Sage is on target for the release of Sage CRM 2022 R1 to the Sage regions on 28th January 2022. Note: The exact release date in your country will be determined […]
In a 2 part series, David Beard sits down with Les Horenfeldt, a Sage customer – Responsible Gambling Council, based in Toronto, Ontario Canada. The Responsible Gambling Council (RGC) is an independent non-profit organization who work in the prevention of problem gambling in Canada and globally for more than 35 years. Les has overseen the […]
Written in Smart Customer Service Magazine – 2/2/2022 Market research firm Global Industry Analysts valued the worldwide customer engagement management solutions market at $15 billion in 2020 and expects it to reach $31.1 billion by 2026, growing at a compound annual rate of 12.5 percent. GIA defines customer engagement as the process by which companies […]
Here in the first feature reviewing this data, we explore the ongoing disruption caused by the pandemic on the field service sector. To open the study, we asked our respondents to define the most significant change for them within the last eighteen months. Overwhelmingly, the provision of remote services to be added to a portfolio […]
Written by: Gene Marks- Accountingweb.com January 2022 As we move into 2022, businesses and firms face a set of challenges both familiar and unfamiliar. Hiring and retaining talent, always a challenge, is much more difficult than it has been in the recent past. But rising prices have also begun to hit businesses hard, adding a […]
