Actionable insights can drive decision making and help shape strategic priorities. With access to better customer data, all facets of the business is improved – from integrated marketing efforts to sales forecasts through a customer service teams’ workflows.
To consistently hit sales targets and ensure productivity, sales teams need the right tools to help them effectively engage customers and close deals. Whether identifying new leads or staying current with existing customers, sales team need a complete view of customer interactions across sales, marketing, customer service, and support teams. With these insights, customer service teams can collaborate more effectively and respond promptly and knowledgably to sales opportunities and customer inquiries—both in the office and in the field.
CRM analyst Paul Greenberg expects Infor to have big impact on customer relationship management technology for years to come. That’s why he selected Infor as a Winner on the CRM Watchlist multiple times.
“Being on the Watchlist is an impact award,” Greenberg says. The winners are companies that “were a powerful force of influence and effect” on the customer-facing technology world and “are likely to continue to have it for the next few years.”
If you would like to learn more about how Infor CRM can help your business, click HERE.
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TimeLinx delivers innovative project & service management software as a complete solution that perfects the sell-track-manage-support-bill cycle that services organizations must have to delight their customers; TimeLinx brings the cycle together in a single application that offers less frustration, better project management, complete reporting, and improved profitability – all specially designed for Infor and Sage.