Tips for Running Your Field Service Business

Written by Unknown Author

As a business owner, you know that there’s always room for improvement in your business. While this can be daunting, it can also be motivating to know that there’s so much opportunity to streamline your business and increase your revenue.

Below are some of the first places that you can look for ways to improve the quality and effectiveness of your day to day operations.

Begin with Customer Experience

Without your customers, your business couldn’t thrive, which is why it’s so important to focus your energy on creating a customer experience that leaves customers feeling heard, satisfied and encouraged to use your services again.

Firstly, improve customer service  by offering customer service features that allow them to access the information they need through 24/7 account portals. Customer access can allow customers to pay bills on their own time rather than by contacting your team directly during business hours. Additionally, customers can put in requests for more services, a feature that can help your business effortlessly add valuable services to an existing job, rather than spending more time acquiring new customers to fill the gaps. By allowing customers quick access to their accounts, your services, and administrative capabilities, your team can make use of the extra time for other critical tasks.

Service notifications are another added benefit to business management software like TimeLinx. Quickly communicate with your customers about when their work is scheduled and simply notify them of their upcoming service. In addition, this software can enable a notification feature that pings your customers when their lawn may be due for some maintenance. This effortlessly manages your customer relationships while also adding more opportunities for work within your business.

In addition to the customer account portal, automated digital messaging services can be a great way to meet your customers where they’re at with their preferred and most convenient method of communication. Messaging services can include text, email and phone conversations. In addition to this, customer relationships can be strengthened and nurtured with email marketing automation for pre-appointment reminders, invoice reminders, and sales follow-ups that help you remain top of mind with your customers.

The name of the game is to make your customers happy! Do this with highly intuitive software that eliminates wasted time and frustration on both sides of the equation.

Focus on Employee Morale

Like customers, your business wouldn’t be where it is without your team of hardworking service providers. But, like managing customers, employees require attention and effective management. In order to keep your business healthy and on track with its forward momentum, it’s important to look at ways to improve your human resources.

First, look at ways to increase employee retention. Many factors can influence morale, but the most popular is always a pay scale. By improving your routing to make it more efficient, you’re able to keep employees off the road and in the field, improving company revenue which in turn leads to the ability to increase their wages. Methods to foster strong employee morale is through company team building, onboarding, and training. Continuous education helps employees perform better and feel more confident in their ability to complete tasks in the best and safest way possible.

Lastly, it’s valuable to focus on strong communication methods within your team. Effective communication within your team reduces frustration and allows employees to do their job on time, leading to a workplace culture of satisfied employees, rather than a culture of frustration.

Reduce Overhead Expenses

Overhead expenses can sneak up on you! In order to improve your field service company and increase your profits, it’s important to be cost-effective about the recurring overhead costs. Some of the areas of overhead expenses to look at include:

  • Travel expenses. Travel expenses can rack up, especially when your crew spends a lot of time on the road. By efficiently scheduling your team, you can reduce your travel expenses significantly.
  • Rent & utilities. In today’s marketplace, it’s now easier than ever to bootstrap your rental facilities. With software that allows for effective remote communication, you can reduce the need for large office space and only rent the space needed for office staff that has to work in-person and for your equipment.
  • Insurance. While insurance is unavoidable, it’s always important to price shop and know what you do and don’t need.
  • Administrative costs, including office supplies and salaries.

Add Custom Field Service Software

A custom field service software allows you to automate key areas of your business that can take up large amounts of your team’s time. From job scheduling to customer relationship management to invoicing, software that is customized for the field service industry will pay for itself and more – instantly. These kinds of software deliver real-time reporting on many different areas of your business, including time tracking, sales, and accounting functions.

TimeLinx, for example, displays a dashboard that allows you to spend less time evaluating your business and more time on other crucial components of your business. As a result, overhead expenses such as manager salaries can be better utilized, reducing the need for more personnel to fill the gaps.

Additionally, the dashboard provides an overview of business metrics, including performance management, chemical reporting, and sales, all to help you predict needs for the future, rather than paying the price for last-minute expenses such as additional equipment or last-minute chemicals and supplies.

Beyond metrics, a custom field service software can allow for seamless communication within your team both in the office and on the go with desktop and mobile-friendly applications. Within this area of the software, work orders can be easily accessible in the field, reducing the time spent on communicating back and forth or creating a paperwork order from scratch.

TimeLinx software is a full-service application that applies to many different areas of a service-based business, including scheduling and employee management, customer relationship management (CRM), business metric reporting, as well as accounting integration.  For more information, contact us.