Today, performing work while ‘on the move’ via mobile devices like laptops, smartphones, and tablets are common, and companies have embraced the mobile revolution by adopting enterprise business systems that integrate with mobile-based enhancements and add-on modules.
In this post, we discuss the benefits of bringing full-featured mobile service management into your organization via integration with your CRM system.
The Benefits of Mobile Service Management
According to a recent study by CDW IT Monitor, 75% of respondents say their organization’s use of mobile devices has led to an increase in productivity, with 25% saying it has improved productivity significantly.
Nowhere are mobile productivity enhancements more visible than in service management. Why? Because the service management aspect of project service management (PSM) involves tasks that your project delivery teams perform every day, sometimes multiple times per day.
With mobile service management, your field teams can remotely enter time, expenses, mileage, and progress updates for any job or project, eliminating headaches, delays, and errors of manual or spreadsheet-based T/E reporting. Moreover, since modern PSM integrates service management workflows into your CRM system, any data entered via mobile service management updates in real time for everyone to see and use.
Additional benefits of integrated service management and CRM stem from the reduction of errors that occur when doing multiple steps of manual data entry. In addition, less burden falls on field workers – they no longer have to stop what they were doing to perform data entry; mobile service management also relieves them of tedium and boosts morale.
Introducing TimeLinx Mobile for Optimized Service Management
While some mobile applications capture time and others capture T/E, only TimeLinx Mobile combines with your CRM to deliver a single, full-featured project management platform that organizations can use across mobile phones, tablets, and the internet. Using the integrated systems, your employees can capture time, activities, and even project files in real time. Moreover, they only need to do it once, and your entire organization has access to the information for all CRM and PM processes.
Companies using TimeLinx Mobile leverage the solution most often to:
- Simplify data entry for time spent on projects, tasks, and tickets
- Capture detailed billing and internal-use notes
- Enter time for single users or teams of users on a job
- Automatically capture expenses, mileage, travel time, etc.
Because TimeLinx can also integrate with your ERP system, TimeLinx mobile streamlines your work to cash process by instantly and automatically generating accurate revenue and cost numbers during time entry, which your project manager can define in CRM. From there, you can generate fast and accurate invoices with no additional data keying. Not only does this make you more efficient and profitable, the consistently accurate performance leads to higher rates of long-term customer satisfaction.
To learn more about mobile-ready service management via integrated CRM and PSM, contact us today.
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TimeLinx delivers innovative project & service management software as a complete solution that perfects the sell-track-manage-support-bill cycle that services organizations must have to delight their customers; TimeLinx brings the cycle together in a single application that offers less frustration, better project management, complete reporting, and improved profitability – all specially designed for Infor and Sage.