TimeLinx Talk Weekly Project and Service Newsletter – Edition 161

The State of the Service Workforce – 2022 – The service workforce has been a fraught topic since years before the pandemic. Even back in 2018, service employee turnover was nearly 50%, meaning new training, aging employees, and job vacancies that sometimes remained unfilled for years. And COVID-19 has certainly not improved situations, with an estimated 1 million more jobs than job seekers today. We’ve felt the impact of this in every sector, and service is by no means immune to these challenges. Click the image to read the complete article…

Field Services –The Race to Digital Transformation – As we continue our serialization of this excellent white paper published by Care AR and IDC we explore how manufacturers and service organizations need to manage various priorities to ensure they can survive, thrive, and excel in a competitive environment where customer expectations continue to rise. Manufacturers and service organizations are racing to digitally transform their business operations. Click the image to get the complete story…

As Service Becomes More Sophisticated, How Will You Differentiate? – Based largely on customer demands, service is becoming supremely sophisticated. As the bar raises, it is increasingly harder for organizations to differentiate. Your two-hour window is no longer sufficient, because your competitor has reduced the window to 30 minutes. Trying to sell predictive service? The competition has shifted to using predictive service to guarantee outcomes. Click the image get the complete story…

Inforum Digital 2022 Recording Playback –

If you were unable to attend Inforum Digital back in January, Infor is making the playback of each of the sessions available for a limited time. Take advantage of Infor’s ultimate customer event hear the experts share the latest information about the company, their products and the industry itself. Click the image to access the complete catalog of sessions, videos and presentations…

Check Out Sage CRM 2022 R1! – Sage has released Sage CRM 2022 R1 to the Sage regions on the 28th of January. This release has executed well on its priorities of delivering deployment and administration experience improvements, pain point elimination, and enhancing integration capabilities for 3rd party solutions. Sage CRM 2022 R1 will also support Windows 11. Click the image to get all of the details…

Sometimes Things Just Do Not Go As Planned: Edition 62 – Modern cruise ships can carry up to 6,000 passengers, reach 1,300 feet in length and weigh up to 120,000 tons. The vessels include state of the art navigation equipment and every function is managed with precision however sometimes things just do not go as planned. Recently, two cruise ships collided at the port of Cozumel, Mexico, causing damage to at least one of the ship and injured several people. Click the image to watch this terrifying video….

Please Take a Five Minute Product Survey –

As a 20+ year provider of technology solutions for companies with project and service needs, we are always looking for ways to improve our products and are asking for your help. We have prepared a few questions and likely responses. To save you time, select an answer from the choices or feel free to provide your own. Please click the image to complete the survey and as a gesture of appreciation, your name will be added to a drawing for ten $50.00 Amazon gift cards…

Overcoming the Roadblocks to Delivering True Field Service Excellence – Delivering excellence in field service management hinges on field technician’s abilities to keep their workload clear of manual processes, administrative clutter, and obstacles that often prevent them from committing as much time as possible on the one thing that matters—engaging with customers. The challenge is scaling operations around professional services growth. Click the image to read the complete story…

CRM or Customer Engagement Solutions to Grow to a $31.3 Billion Industry – Market research firm Global Industry Analysts valued the worldwide customer engagement management solutions market at $15 billion in 2020 and expects it to reach $31.1 billion by 2026, growing at a compound annual rate of 12.5 percent. GIA defines customer engagement as the process by which companies maximize their interaction with customers through various channels for building and strengthening customer relationships. Click the image to read the complete article…

Explore the Correlations Between Asset Data Flow, Servitization and Cross-Department Collaboration –

This is the first feature reviewing this type of data exploring the ongoing disruption caused by the pandemic on the field service sector. To open the study, we asked our respondents to define the most significant change for them within the last eighteen months. Overwhelmingly, the provision of remote services to be added to a portfolio was the most widely cited of any response Click the image to read the report…

A Small-Business Growth Plan for 2022 – As we move into 2022, businesses and firms face a set of challenges both familiar and unfamiliar. Hiring and retaining talent, always a challenge, is much more difficult than it has been in the recent past. But rising prices have also begun to hit businesses hard, adding a layer of complexity for owners. This white paper, written by noted small-business expert Gene Marks, provides a playbook for 2022 for firms and small businesses. Click the image to download…

Talking CRM with David Beard – Sage CRM and Sage Integration Success Story – In a 2 part series, CRM Expert – David Beard sits down with Les Horenfeldt, a Sage customer – Responsible Gambling Council. The Responsible Gambling Council (RGC) is an independent non-profit organization who work in the prevention of problem gambling in Canada and just completed a Sage Intacct & Sage CRM implementation. Click the image to listen to the success story…

Transforming Workflows in to Profits White Paper – An organization must identify its own optimized workflow process before implementing technology. Streamlining your time and billing processes will have a substantial and immediate effect on overall profitability and return on investment. Click the image to download the white paper …

Sage and TimeLinx Expand Distribution Agreement Across Africa and the Middle East – North Andover, MA, January 31st, 2022 — Sage Africa and Middle East, the leading provider of business management software and TimeLinx Software, publishers of TimeLinxProject and Service Management solution have agreed to expand their distribution agreement to include the entire region. The original agreement was reached in 2016 but was limited to 11 countries in the Middle East. Click the image to read the update…

In the News: Sage and TimeLinx Expand Distribution Agreement Across Africa and the Middle East Press Release – Sage Africa and Middle East, the leading provider of business management software and TimeLinx Software, publishers of TimeLinxProject and Service Management solution have agreed to expand their distribution agreement to include the entire region. The original agreement was reached in 2016 but was limited to 11 countries in the Middle East. Click the image to get the press release…

TimeLinx is Seeking Industry Experts to Write Guest Blogs – Are you an industry expert in the areas of ERP, CRM, Project Management, Field Service Management or Web Marketing and looking for an opportunity to get exposure to over 40,000 industry professionals per week? If so, TimeLinxis seeking the help of colleagues, partners and clients to share their relevant experience, case studies and best practices with our audience. Click the image to get the details…

TimeLinx is Now a Sage Intacct Development Partner – TimeLinxhas been proud to partner with Sage for nearly 20 years. Over the course of that time, the TimeLinxProject and Service Management platform has filled a gap and helped Sage clients with project and service needs across most of their portfolio but with the renewed focus on Sage Intacct, it was only logical to develop this integration as well. Click the image for details…

TimeLinx FREE ROI Calculator – Want to know how quickly you can obtain a return on your investment using TimeLinx? Download this simple ROI Calculator, input your applicable data-points, include a minimum of 30 (%) in efficiencies across your organization and the calculator will quickly illustrate how much money you will save per day and per year. Click the image for complete details…

TimeLinx – Project and Service Management Software Buying Guide –
The way business is done has changed dramatically, and if you’re considering this buyer’s guide, it’s because you’re seeking a software solution to streamline your business processes, increase productivity and efficiency, and reduce costly data entry errors…Click the image to download the Buyers Guide…

The Basics of Partnering with TimeLinx During Uncertain Times – The TimeLinxPartner Advantage Program is a perfect complement for mid-market resellers, business partners and technology consulting firms supporting businesses in the project and service industry. The Partner Advantage Program includes some of the best margins, support, training and administration offerings in software publishing…

TimeLinx Investor Information Center – Regardless of the impacts of the Corona Virus, TimeLinxis reporting some the strongest financial results in the company’s history and seeking outside investment to expedite the time to market in the re-launch of the new platform agnostic version of TimeLinxincluding all modules. Interested parties should click the image and download the complete market analysis and investor presentation…

With Uncertain Times, the Experience of Your Technology Provider is More Important than Ever. Please Take the Opportunity to Meet the TimeLinx Leadership Team – The executive team at TimeLinxsets the strategic direction for the company, supports a passion for continual innovation and a drive to meet the unmet needs of customers and business partners. The team brings together over 80 years of diverse, yet complimentary experience with the goal of providing industry leading technology solutions to the market. Click the image and meet the team…

In the Midst of the Global Pandemic, TimeLinx is Able to Offer Financing for All Purchases Across North and South America – TimeLinxis proud to partner with Dimension Funding and as a result of some recent announcements, technology financing is now available across all of North and South America. Click the image to learn about the benefits of technology financing…

Like, Share and Follow – TimeLinxhas always recognized the importance of social media but understand it is more important than ever. As more and more people are getting their news from the likes of Facebook, Twitter and LinkedIn we have begun to expand our investment in these channels. Our volume and frequency of information has increased but we can still use your help by liking, sharing and following us and it is as easy clicking the image…

TimeLinx Content Archive – With dozens of newsletters, hundreds of blog posts, more than 300 industry related stories, 12,000 downloads and readership asking for a complete archive and an easy way to reference all of the great content published in the last 14 months…we’ve delivered. If you have an interest in news related to Sage, Infor or the Project and Field Service Management Industry, just click the image for a complete catalog…